{"id":1925,"date":"2023-03-07T20:27:57","date_gmt":"2023-03-07T20:27:57","guid":{"rendered":"https:\/\/policysense.com\/?page_id=1925"},"modified":"2023-06-12T20:01:42","modified_gmt":"2023-06-12T20:01:42","slug":"politica-de-sistema-de-gestao","status":"publish","type":"page","link":"https:\/\/www.policysense.com\/pt-br\/politica-de-sistema-de-gestao\/","title":{"rendered":"Pol\u00edtica de Sistema de Gest\u00e3o"},"content":{"rendered":"<p><b>SISTEMA DE GEST\u00c3O DE SERVI\u00c7OS (SGS)<\/b><\/p>\n<p><span style=\"font-weight: 400;\">In Motion Support tem implementado um Sistema de Gest\u00e3o de Servi\u00e7os certificado sob a\u00a0 norma ISO 20000-1:2018, o qual\u00a0 est\u00e1 em constante melhora permitindo medir o n\u00edvel de satisfa\u00e7\u00e3o de nossos clientes e a efic\u00e1cia de nossos servi\u00e7os.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">N\u00famero de Registro (ISO 20000-1:2018): STI-0013\/2012.<\/span><\/p>\n<p><b>\u00a0<\/b><\/p>\n<p><b>ALCANCE DO SISTEMA DE GEST\u00c3O DE SERVI\u00c7OS<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u201cO Sistema de Gest\u00e3o de Servi\u00e7o suporta a provis\u00e3o dos Servi\u00e7os tecnol\u00f3gicos para: Suporte de plataformas tecnol\u00f3gicas e aplica\u00e7\u00f5es, definidos no cat\u00e1logo de servi\u00e7os vigente, que asseguram a continuidade dos processos de neg\u00f3cios do cliente\u201d.<\/span><\/p>\n<p><b>\u00a0<\/b><\/p>\n<p><b>POL\u00cdTICA DE SERVI\u00c7OS<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u201cA Organiza\u00e7\u00e3o entrega servi\u00e7os de suporte e gest\u00e3o de plataformas de TI, que contribuem \u00e0 disponibilidade e continuidade das plataformas associadas aos processos de neg\u00f3cio dos seus clientes, mediante a aplica\u00e7\u00e3o de pr\u00e1cticas sistem\u00e1ticas em cont\u00ednua avalia\u00e7\u00e3o e\u00a0 melhora, com o respaldo de um equipo de profissionais certificados e\u00a0 em capacita\u00e7\u00e3o cont\u00ednua.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Para isto, a Organiza\u00e7\u00e3o se compromete a velar pela adequada gest\u00e3o dos servi\u00e7os e a obter a satisfa\u00e7\u00e3o dos clientes mediante o cumprimento de seus requisitos de acordo com os objetivos que nos hemos planteado.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><b>OBJETIVOS DOS SERVI\u00c7OS:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Assegurar que os servi\u00e7os que se entregam cumplam os Acordos de Niveles de Servi\u00e7o comprometidos com as partes interessadas.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Manter uma equipe de profissionais capacitados e certificados nas plataformas administradas.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Melhorar a efic\u00e1cia e a efici\u00eancia dos processos internos para a presta\u00e7\u00e3o de servi\u00e7os.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-1307\" src=\"https:\/\/policysense.com\/wp-content\/uploads\/2023\/03\/Captura-de-Pantalla-2023-03-09-a-las-13.15.27-208x300.png\" alt=\"\" width=\"208\" height=\"300\" srcset=\"https:\/\/www.policysense.com\/wp-content\/uploads\/2023\/03\/Captura-de-Pantalla-2023-03-09-a-las-13.15.27-208x300.png 208w, https:\/\/www.policysense.com\/wp-content\/uploads\/2023\/03\/Captura-de-Pantalla-2023-03-09-a-las-13.15.27.png 380w\" sizes=\"auto, (max-width: 208px) 100vw, 208px\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>SISTEMA DE GEST\u00c3O DE SERVI\u00c7OS (SGS) In Motion Support tem implementado um Sistema de Gest\u00e3o de Servi\u00e7os certificado sob a\u00a0 norma ISO 20000-1:2018, o qual\u00a0 est\u00e1 em constante melhora permitindo medir o n\u00edvel de satisfa\u00e7\u00e3o de nossos clientes e a efic\u00e1cia de nossos servi\u00e7os. N\u00famero de Registro (ISO 20000-1:2018): STI-0013\/2012. \u00a0 ALCANCE DO SISTEMA DE [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-plantilla-terminos.php","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-1925","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Pol\u00edtica de Sistema de Gest\u00e3o - Policysense<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.policysense.com\/pt-br\/politica-de-sistema-de-gestao\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pol\u00edtica de Sistema de Gest\u00e3o - Policysense\" \/>\n<meta property=\"og:description\" content=\"SISTEMA DE GEST\u00c3O DE SERVI\u00c7OS (SGS) In Motion Support tem implementado um Sistema de Gest\u00e3o de Servi\u00e7os certificado sob a\u00a0 norma ISO 20000-1:2018, o qual\u00a0 est\u00e1 em constante melhora permitindo medir o n\u00edvel de satisfa\u00e7\u00e3o de nossos clientes e a efic\u00e1cia de nossos servi\u00e7os. N\u00famero de Registro (ISO 20000-1:2018): STI-0013\/2012. \u00a0 ALCANCE DO SISTEMA DE [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.policysense.com\/pt-br\/politica-de-sistema-de-gestao\/\" \/>\n<meta property=\"og:site_name\" content=\"Policysense\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/grupoinmotionlat\" \/>\n<meta property=\"article:modified_time\" content=\"2023-06-12T20:01:42+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/policysense.com\/wp-content\/uploads\/2023\/03\/Captura-de-Pantalla-2023-03-09-a-las-13.15.27-208x300.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@grupoinmotion_\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Pol\u00edtica de Sistema de Gest\u00e3o - Policysense","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.policysense.com\/pt-br\/politica-de-sistema-de-gestao\/","og_locale":"pt_PT","og_type":"article","og_title":"Pol\u00edtica de Sistema de Gest\u00e3o - Policysense","og_description":"SISTEMA DE GEST\u00c3O DE SERVI\u00c7OS (SGS) In Motion Support tem implementado um Sistema de Gest\u00e3o de Servi\u00e7os certificado sob a\u00a0 norma ISO 20000-1:2018, o qual\u00a0 est\u00e1 em constante melhora permitindo medir o n\u00edvel de satisfa\u00e7\u00e3o de nossos clientes e a efic\u00e1cia de nossos servi\u00e7os. N\u00famero de Registro (ISO 20000-1:2018): STI-0013\/2012. \u00a0 ALCANCE DO SISTEMA DE [&hellip;]","og_url":"https:\/\/www.policysense.com\/pt-br\/politica-de-sistema-de-gestao\/","og_site_name":"Policysense","article_publisher":"https:\/\/www.facebook.com\/grupoinmotionlat","article_modified_time":"2023-06-12T20:01:42+00:00","og_image":[{"url":"https:\/\/policysense.com\/wp-content\/uploads\/2023\/03\/Captura-de-Pantalla-2023-03-09-a-las-13.15.27-208x300.png","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_site":"@grupoinmotion_","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.policysense.com\/pt-br\/politica-de-sistema-de-gestao\/","url":"https:\/\/www.policysense.com\/pt-br\/politica-de-sistema-de-gestao\/","name":"Pol\u00edtica de Sistema de Gest\u00e3o - Policysense","isPartOf":{"@id":"https:\/\/www.policysense.com\/pt-br\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.policysense.com\/pt-br\/politica-de-sistema-de-gestao\/#primaryimage"},"image":{"@id":"https:\/\/www.policysense.com\/pt-br\/politica-de-sistema-de-gestao\/#primaryimage"},"thumbnailUrl":"https:\/\/policysense.com\/wp-content\/uploads\/2023\/03\/Captura-de-Pantalla-2023-03-09-a-las-13.15.27-208x300.png","datePublished":"2023-03-07T20:27:57+00:00","dateModified":"2023-06-12T20:01:42+00:00","breadcrumb":{"@id":"https:\/\/www.policysense.com\/pt-br\/politica-de-sistema-de-gestao\/#breadcrumb"},"inLanguage":"pt","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.policysense.com\/pt-br\/politica-de-sistema-de-gestao\/"]}]},{"@type":"ImageObject","inLanguage":"pt","@id":"https:\/\/www.policysense.com\/pt-br\/politica-de-sistema-de-gestao\/#primaryimage","url":"https:\/\/policysense.com\/wp-content\/uploads\/2023\/03\/Captura-de-Pantalla-2023-03-09-a-las-13.15.27-208x300.png","contentUrl":"https:\/\/policysense.com\/wp-content\/uploads\/2023\/03\/Captura-de-Pantalla-2023-03-09-a-las-13.15.27-208x300.png"},{"@type":"BreadcrumbList","@id":"https:\/\/www.policysense.com\/pt-br\/politica-de-sistema-de-gestao\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Portada","item":"https:\/\/www.policysense.com\/pt-br\/"},{"@type":"ListItem","position":2,"name":"Pol\u00edtica de Sistema de Gest\u00e3o"}]},{"@type":"WebSite","@id":"https:\/\/www.policysense.com\/pt-br\/#website","url":"https:\/\/www.policysense.com\/pt-br\/","name":"Policysense | Transformaci\u00f3n digital para compa\u00f1\u00edas de seguros","description":"Policysense transformaci\u00f3n digital para compa\u00f1\u00edas de seguros de pr\u00f3xima generaci\u00f3n, nativas en la nube, modulares, basadas en Low-Code y m\u00e1s","publisher":{"@id":"https:\/\/www.policysense.com\/pt-br\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.policysense.com\/pt-br\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"pt"},{"@type":"Organization","@id":"https:\/\/www.policysense.com\/pt-br\/#organization","name":"Policysense","url":"https:\/\/www.policysense.com\/pt-br\/","logo":{"@type":"ImageObject","inLanguage":"pt","@id":"https:\/\/www.policysense.com\/pt-br\/#\/schema\/logo\/image\/","url":"https:\/\/www.policysense.com\/wp-content\/uploads\/2024\/03\/logo-policysense-oficial.png","contentUrl":"https:\/\/www.policysense.com\/wp-content\/uploads\/2024\/03\/logo-policysense-oficial.png","width":367,"height":60,"caption":"Policysense"},"image":{"@id":"https:\/\/www.policysense.com\/pt-br\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/grupoinmotionlat","https:\/\/x.com\/grupoinmotion_","https:\/\/www.linkedin.com\/company\/grupoinmotion\/","https:\/\/www.instagram.com\/grupoinmotion_\/"]}]}},"_links":{"self":[{"href":"https:\/\/www.policysense.com\/pt-br\/wp-json\/wp\/v2\/pages\/1925","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.policysense.com\/pt-br\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.policysense.com\/pt-br\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.policysense.com\/pt-br\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.policysense.com\/pt-br\/wp-json\/wp\/v2\/comments?post=1925"}],"version-history":[{"count":2,"href":"https:\/\/www.policysense.com\/pt-br\/wp-json\/wp\/v2\/pages\/1925\/revisions"}],"predecessor-version":[{"id":1927,"href":"https:\/\/www.policysense.com\/pt-br\/wp-json\/wp\/v2\/pages\/1925\/revisions\/1927"}],"wp:attachment":[{"href":"https:\/\/www.policysense.com\/pt-br\/wp-json\/wp\/v2\/media?parent=1925"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}